What\'s Your Listening Style?

A friend vents about a difficult situation at work. Your instinct is to...
  • Start offering practical solutions within the first few minutes.
  • Ask questions until you fully understand how they\'re feeling.
  • React visibly — \'No way!\' / \'I can\'t believe that!\' — and feel it with them.
  • Stay quiet and let them say everything before you respond.

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